PROGRAM

PROGRAM & SILABUS PEMBELAJARAN UNTUK KORPORAT

(CORPORATE LEARNING PROGRAM & SYLLABUS)

NO.	MATERI PELATIHAN	HAL.
A.   PERSONAL DEVELOPMENT LEARNING PROGRAM
1	PERSONAL EFFECTIVENESS	9
2	YES I AM 9 (NINE) STAR TALENT™	12
3	THE POWER OF SELF MOTIVATION	14
4	UNSTOPPABLE SELF CONFIDENCE	16
5	EFFECTIVE COMMUNICATION SKILLS	18
6	CREATING PROFESSIONAL PERSONAL IMAGE	21
7	MIND MANAGEMENT AT WORK	24
8	EMOTIONAL SPIRITUAL INTELLIGENCE MANAGEMENT (ESIM)	26
9	SYNERGY TEAMWORK FOR BETTER RESULTS	28
B.   LEADERSHIP & MANAGEMENT DEVELOPMENT LEARNING PROGRAM
10	SMART SUPERVISORY MANAGEMENT SKILLS	31
11	BEST COACH & GREAT MENTOR	34
12	MOTIVATIONAL LEADERSHIP	37
13	THE POWER OF AQUA LEADERSHIP	39
14	EFFECTIVE LEADERSHIP	42
15	STAR LEADERSHIP SKILLS	45
16	HR FOR NON HR LEADER	48
17	BUILDING RELATIONSHIP SKILLS FOR LEADER & MANAGER	51
18	ANALYTICAL PROBLEM SOLVING & DECISION MAKING	53
19	PRACTICAL TIME MANAGEMENT	56
20	TOTAL PUBLIC SPEAKING	59
21	IMPRESSIVE PRESENTATION SKILLS	61
C.   MARKETING COMMUNICATION & SALES FORCES EFFECTIVENESS LEARNING PROGRAM
22	NEURO PERSUASION SELLING SKILLS	63
23	NEURO CONSULTATIVE SELLING SKILLS	65
24	BEHAVIORAL SELLING SKILLS	68
25	VALUE SELLING SKILLS	71
26	PRACTICAL WIN-WIN NEGOTIATION SKILLS	74
D.   COSTUMER RELATIONSHIP MANAGEMENT LEARNING PROGRAM
27	CUSTOMER PROFILING & MAPPING	77
28	CUSTOMER CARE EXCELLENCE MINDSET	80
29	CUSTOMER SERVICE EXCELLENCE	83
30	PROFESSIONAL CUSTOMER SERVICE EXCELLENCE SKILLS	85
31	MANAGING CUSTOMER SERVICE EXCELLENCE	88
32	SERVICE SCORECARD	91
33	CUSTOMER RELATION MANAGEMENT (CRM)	93
E.    PROGRAM-PROGRA LAINNYA
34	PROGRAM PENGEMBANGAN ORGANISASI & SDM LAINNYA	96
35	PROGRAM SERTIFIKASI & LAINNYA	97